Research, strategy, and design to help you better serve your community.

  • Cultivate strong, healthy relationships with customers and employees.
  • Build loyalty and advocacy through positive experiences.
  • Surprise and delight people throughout their entire journey.
  • Minimize churn and improve retention.
  • Increase the lifetime value of customers.
  • Decrease acquisition and service costs.
  • Grow organizational capacity while developing more effective teams.
Our work is rooted in curiosity and empathy, along with a deep desire to understand the problems we're solving and the experiences of each participant.

Mike Tannenbaum, Principal and Lead Strategist of Humanity LLC

Let's make your work more human:

  • Workshops

    We lead engaging sessions to help your teams adopt a human-centered mindset that solves business challenges.

  • Consulting

    We help you better understand the people essential to your business, and design strategies to meet their needs.

  • Collaboration

    We work alongside your people to deliver work that is inclusive, effective, meaningful, and focused on humans.

Ready to focus on the needs of your people?

Let us know where you're looking for support, and we'll let you know how to get started.

Mike is a thoughtful and adaptive facilitator who skillfully guided my team to explore fresh ways of thinking about our current project. His strong background in marketing, strategic planning and community building were especially helpful during our full-day workshop. It was a highly productive and enjoyable day that led us to greater clarity and excitement about what's ahead.

—Michaela Ahearn, Director of Creative Strategy and Integrated Communications, University of Pennsylvania

Mike’s ability to create a focused and collaborative environment resulted in a strategy session that produced more than I could have hoped for.

-Sylvester Mobley, Executive Director, Coded By Kids

Mike put together a great day of programming and delivered an excellent presentation to help our sales people become leaders in their space.

-Chris Corbett, VP of Sales, CloudMine